What to do if your flight is canceled or rescheduled

Flight cancellations or rescheduling are stressful but fairly common situations. The main rule is to act quickly and consistently, without wasting time waiting. Below is a concise and practical algorithm of actions.

1Check the official information

First, check the flight status on the airport display board, the airline’s app, or via email/SMS. It is important to understand whether the flight has been rescheduled or completely canceled, and for how long — your next steps and rights depend on this.

2Contact the airline immediately

Don’t wait in line at the counter. The fastest way to resolve the issue is through a mobile app, online chat, or customer service. In most cases, the airline should offer a free rebooking or refund.

3If your flight is delayed

If the delay is several hours, stay at the airport and find out what services you are entitled to. Often these include drinks, meals, or vouchers. The longer the delay, the more obligations the carrier has — don’t be shy about reminding them of this.

4If your flight is canceled

In case of cancellation, choose the option that suits your purpose. If it is important to reach your destination, agree to an alternative flight. If the trip has lost its meaning, request a refund. There is no universal solution here.

5Transfers and complex routes

If all segments are on one ticket, the airline is responsible for getting you to your final destination. If the tickets were purchased separately, you will have to find alternatives yourself. In such situations, carry-on luggage makes it much easier to change plans.

6Overnight stays and additional expenses

If you need overnight accommodation due to a flight problem, check whether the airline covers the hotel and transfer. If you pay yourself, keep all receipts, as they may be needed for compensation.

7After resolving the situation

Check your hotel, transfer, and meeting reservations, and notify your partners or service provider in advance. After your trip, submit a request for compensation if it is provided for in the carrier’s rules.

Flight cancellation or rescheduling is not a disaster if you know what to do. Quick contact with the airline, understanding your rights, and a clear algorithm allow you to minimize time and money losses and maintain control over your trip.